Effective date: June 2023

We care about your privacy! This little policy outlines how we collect, use and store your information (whether provided via our website or while otherwise using our services) in compliance with the Privacy Act 1988 (Cth). It doesn’t cover information that you submit to us via social media platforms (like Instagram, Facebook, TikTok, etc), as each platform is governed by its own privacy policy. If you have any privacy-related questions, hit us up via [email protected].

Overview

This policy applies to you whether you’re a past or current client, a potential future client or just a visitor (hey! Nice to meet you). By visiting our site and providing us with personal data (directly or indirectly), you’re allowing us to determine how we use that data. We’ll only use it for the purposes of providing our services and marketing our services (or other relevant products/services). We won’t sell your data to third parties or anything shady like that. Oh, and if you provide us with data that relates to a third party, you’re confirming that you have the right to authorise us to process it on your behalf in accordance with this policy.

Data collection

By virtue of you visiting our site, your data is being collected. It may be automatic, or you may provide it voluntarily using a contact form or similar. We do not knowingly collect personal data from anyone under the age of 18, and if we become aware that a minor has provided us with personal data, we’ll delete it as quickly as possible.

We may also use cookies (not the edible kind) or other tracking technologies (like Google Analytics) to collect data from you. You can turn off cookies via your browser (but please note that certain elements of our site may not work as effectively). 

The types of data we may collect include:

  • Contact details (name, address, email, etc)
  • Financial information (if you’re making a payment)
  • Data about the services you’re engaging us to provide
  • Data about your experience with our site
  • Data relating to your circumstances (as relevant to the services we provide)
  • Data that identifies you (your IP address, browser type, time zone, etc)
  • Data on how you use our site (URL clicks, how long you’re on our pages, etc).

Data use

In accordance with data laws, we’re only allowed to use your data for certain reasons, which may include:

  • Operating our website and providing our services
  • Customer support
  • Detecting and preventing fraud
  • Improving our site and services
  • Requesting feedback from you
  • Providing you with information about other products, services or opportunities that may be of interest to you
  • Marketing (with your consent – and you can also unsubscribe at any time)
  • Monitoring your compliance with our Website Terms and Conditions

We may disclose your data for the purposes it was collected and also:

  • As required by law
  • With your consent
  • Within our business
  • To help us provide our services.

Data storage and third party access

We only keep information for as long as we need to (either as required by law or to adequately perform the services you’ve engaged us to provide). After this, it’s permanently deleted or anonymised. 

In the event of a data breach that compromises your personal information, we’ll notify you promptly in accordance with the applicable law.

We may need to share your data with third parties, such as our advisors, payment processors, customer relationship management systems and other businesses or service providers we work with, where required (hopefully not our debt collector!). If we do need to share your data with third parties, we’ll ensure that they also respect and protect your privacy in accordance with relevant legislation, and only use it for the purpose for which it was shared.

Your rights

You can request access to the information we hold about you, which we’ll provide within 30 days of your request (unless doing so would adversely affect others’ rights/freedoms, like confidentiality or intellectual property rights). We’ll let you know if this is the case, though.

You can also ask us to correct any information we have about you that you believe is inaccurate.

Finally, you have the right to request that your data be erased. This means that we have to delete all information we hold about you (except to the extent of any information we are required to hold by law).

Last little bits

We’re based in Australia, so this policy is governed by Australian laws.

If you have any complaints about how your data is handled, please get in touch via our contact page. If you aren’t satisfied with our response to your complaint, you can seek a review by contacting the Office of the Australian Information Commissioner.

Although we can’t guarantee the security of the information you transmit to (or receive from) us, we take your privacy seriously and take all reasonable steps to maintain the appropriate safeguards to protect your data. This includes password access to accounts, storing data with reputable third party storage providers, limiting access to personal information, using PCI DSS-compliant payment providers, and not storing your payment details.

We may update this policy from time to time to reflect changes to our practices or privacy regulations. We’ll include the current date of the policy at the top (where it says “Effective Date”), so you know it’s the latest version.